F.W. Davison & Company has added a new feature to its customer support website: Ticket Feedback. This new feature is one of several ongoing feedback collection methods the company uses to evaluate customer satisfaction, as well as gauge its support team's performance.

Ticket Feedback provides customers with a quick way to rate or comment specifically on the handling of their support ticket. It also employs an "anti-nag" feature to minimize feedback requests without limiting response opportunities.

Unlike the results of ongoing customer support surveys, which can be general in nature, the new Ticket Feedback feature provides a more targeted way to measure performance in real-time, since the feedback ties back directly to the actual ticket. Several new analytic tools associated with Ticket Feedback help the company isolate potential problem areas and better provide future support.

Since its inception, F.W. Davison & Company has been committed to providing outstanding customer service, and is known throughout the industry as highly responsive and dedicated to meeting the time-sensitive demands of high-volume payroll processing.